Support Center
Need help? We're here for you.
From technical questions to billing issues — the Arqonara support team is ready to help through the channels below.
Direct Contact
Contact Arqonara
Need a human answer? Email us, call us, or find our data center.
For billing, technical, and partnership questions. Include your server name or invoice number so we can respond faster.
Data Center
Intiland TowerJl. Panglima Sudirman No. 101–103Embong Kaliasin, Genteng, Surabaya 60271Arqonara's data center location in Surabaya — where your server runs.
Before You Contact Us
Try these quick steps first
Check FAQ & Documentation
Most questions are already answered in our FAQ and documentation. Start here to save time.
Check Server Status
If a service feels slow or errors out, check the status page first — there might be scheduled maintenance.
Join Discord
The fastest support is on Discord. Our team actively answers technical, billing, and feature requests.
Support Channels
Pick the channel that suits you best
The fastest way? Straight to Discord.
Most questions are answered within minutes. The support team is ready to help with setup, troubleshooting, and plan questions.